Customer Focus

By Tim Connor, Rodeo! Performance Group, Inc.

Sounds kind of scary, huh? We know the “moment of truth” as being that defining moment, that critical point upon which everything that follows depends. We’ve all had moments of truth in relationships, in jobs, in projects, in the execution of business strategies…but did you know that every customer who enters your organization goes through a series of moments of truth?

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Customer Focus

By Tim Connor, Rodeo! Performance Group, Inc.

Any organization, manufacturing, medical, education, government, or small business, has basic service processes which, though common and expected are VERY important! You can make a difference in the success of your business by paying attention to them.

Every organization, manufacturing, medical, education, government, small or large, has service processes. These are…

Operations Focus

By Tim Connor, Rodeo! Performance Group, Inc.

As you look your business over to make it more competitive, it helps to break it into the basic building blocks at the heart of the business – the Core Processes. These are the laterally running groups of steps that produce the products and services you will either be renowned – or notorious – for!

A Primer on Process Improvement

Since a process is a…

Workforce Focus

By Tim Connor, Rodeo! Performance Group, Inc.

There are weird notions around today about conflict and its causes. Most people think that it’s avoidable – it’s not. Many people even have conflict with themselves! The real issue with conflict is that leaders don’t use methods to minimize it, and don’t channel its beneficial attributes into effective activity. The same elements that produce conflict are the basis for…