By Tim Connor, Rodeo! Performance Group, Inc.
If sales of time management classes and books are any indicator, most people consider managing their time important. But managing time is often like grabbing a greased octopus, where do you start and how do you keep your grip? The truth of the matter is that most folks begin by trying to manage all the things in their lives – and it makes them losers before they even start.
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READ ARTICLEBy Tim Connor, Rodeo! Performance Group, Inc.
11 months ago you gave significant time and thought to what you wanted to accomplish during this year. If you take the time now to carefully evaluate your progress toward those goals, you will make your company plan for the next 12 months immensely more effective.
Slimming down, reading more, spending more time with the family – most people feel the need to set goals for…
READ ARTICLEBy Tim Connor, Rodeo! Performance Group, Inc.
EThe smart leader, to build loyalty in customers and keep his or her business lively and growing over the long term, must have a plan for recovering from service errors. This article describes service recovery, the three crucial elements of such a plan, and why they make the it work.
Every business, every organization, every human, makes mistakes. It’s part of the…
READ ARTICLEBy Tim Connor, Rodeo! Performance Group, Inc.
The 21st Century. 2000 years after the birth of Jesus Christ in the Middle East. But what do we today, a man from 2000 years ago, a knight from the middle ages, and a colonial planter from 1751 in Virginia have in common? All have exactly the same number of hours in a day.
Exactly the same number.
Look around you: you might see an…
READ ARTICLEBy Tim Connor, Rodeo! Performance Group, Inc.
All business leaders monitor something in their organization, but many limit measurement to financial areas. Why? Because financial measures are easy to set up. How well does this approach work, though? Wouldn’t it be a vast improvement if you could predict performance instead of cussing about it a month after the fact?
